Workflow management systems
CM System Designs are experts in translating business workflows into cost-effective, easy-to-use, web-based applications. If your business is currently running mainly on Excel spreadsheets or legacy systems, please download our white paper about improving your business workflow These solutions would suit the following client scenarios:
- A company is managing key business processes using one or more Excel spreadsheets that are accessed by multiple individuals.
- A company is managing key business processes using a combination of multiple file stores and email trails.
- A company is managing key business processes using ad-hoc manual systems.
- A company is using a mix of manual / legacy systems along with some online platforms (Google Calendar, Google Docs etc) and is seeking to replace these with a consolidated workflow system.
The workflow system development life cycle includes the following phases:
Gather requirements and set objectives
Depending on the size of the project we will meet with the key stakeholders or run an on-site workshop where we can discuss your requirements. This allows us to properly understand how the solution needs to integrate with your business and existing workflows. We will explore not only the immediate requirements for the project, but also where it's likely to go in the future. That way we can ensure that when we build the solution, it not only exactly matches your requirements, but also provides a platform for further growth.
When all requirements are gathered and clear business goals have been set by stakeholders, we start analysing the information and break it down into simple and clear points that need to be addressed in the full scope solution. It is important to analyse all aspects of the proposed solution and its impact on different parts of the business in the short and long run. At this point, we write a functional specification document which describes the full solution using non-technical terminology. It describes the different user journeys throughout the solution.
Design and development
When the specification has been signed off by the client and key stages have been identified, we start the development process. If the project provides a client-facing front-end, we will design the look & feel of those screens and send it to the client for approval. When the designs are approved, we start building the solution following the functional specification plan to detail.
Once the application has been developed, we deploy it to a testing environment where every user-journey can be thoroughly tested, along with all the functionality of the software, to make sure that the actual behaviour of the software matches the expected results as described in the functional specification. If a fault is found, we make sure it is fixed and then repeat the testing scenarios again until all the issues are corrected.
It is then ready to be tested by the client. If any further faults are found, those are fixed until the solution is ready to be signed off as ready for deployment.
When the application has been thoroughly tested on a testing environment, it is deployed to its final destination, the live environment. This involves installation, configuration, testing and performance optimisation of all the application components such as Code, Databases and automated scheduled Services.
Support & maintenance
We pride ourselves on developing long-term partnerships with our customers, so once your site is live, you'll have access to our support system where you can log and track the progress of any issues to ensure a speedy resolution.
CM System Designs successfully converted our manual booking process into a comprehensive, centralised, efficient online system. We named it BMS (Booking Management System). The BMS gives us a clear overview of the state of all our artist bookings across all of our venues at any given time including real-time financial reports.
It has helped us save time, and therefore money by automating many time-consuming and repetitive tasks. It also allows artists, agents and venue managers to interact with it 24x7 at their preferred time.
Our system is being constantly enhanced and improved so that it can keep up with our team and client’s new ideas as well as new technologies and system upgrades.
How we can help?
Whether you already have a digital strategy in place or you would like us to help you set it up, we will plan, design and build bespoke web-based solutions that will implement your strategy according to your business requirements, priorities and available budgets.
We develop smart business management systems that are built around people and processes, each application is custom-tailored to the unique requirements of the business. Our solutions are built in a modular and staged way to minimise disruption and allow staff and customers to get used to new processes.
Our systems are not fixed in time, following the prinipals of Continuous Improvement, they are built to grow with your business requirements.