Business Management Systems
Each business, no matter how big or in which sector, has got a set of business processes in place that allow it to conduct its daily tasks. We specialise in analysing the current manual or inefficient workflows, gathering business requirements and goals. We then specify, design and build a bespoke workflow management system for the business and its unique requirements. Here are some benefits of using a bespoke business management system or you can Download our full white paper:
Automate time-consuming tasks
Getting a digital solution that's optimised to your company's workflow can transform the boring, mundane tasks into a slick automated process that can be managed easily and inform you immediately when something requires attention, before it causes a problem.
When automation allows processes to run more smoothly, it immediately frees up your staff to focus their creativity on growing the business and providing great customer service. Because a custom-built solution is tailored exactly to your requirements, it can incorporate all the necessary checks and balances to ensure that the correct procedure is followed every time. By making sure that information can only be input to and output from the system in the correct format, it means your decision making is not based on misleading data.
Make your business available from anywhere, at any time
With a web-based system, you can provide both customers and staff with their own 24/7 access to your data without any effort on your part and enable remote working.
For example, if your business involves manufacturing a product for a customer, you could provide real-time tracking as it moves through your various departments or even automated email updates is it goes through key stages. It’s this kind of customer service that could really help you differentiate yourself from your competitors and guarantee long-term relationships.
The information flow doesn’t need to be just one way. One of the biggest problems of dealing with a large customer base is keeping your records up-to-date. With a web-based system you can shift some of this responsibility directly to your customers by allowing them to update their own information via a secure portal to your system, thus freeing up staff time for more important work.
Security and access permissions are often at the heart of a custom solution. This allows you to control who can access either the whole or parts of the system. It is also easy to set up different types of permissions of different users or groups of users. For instance, users in group A can have both read and write permissions on customer data, meaning they can create, amend or delete customer records, whereas group B can be given read-only permissions, so they can search for and view customer data, without being able to change it.
Security can also be integrated into the audit trail so it is easy to see when your users (or customers) accessed the system and what they changed.
Integration with other systems
Most business software, such as accounting or stock control systems expose interfaces (known as an API) that allow other systems to communicate with them. A bespoke workflow system is a great way to draw data from all your software systems into a single place. Using this approach, you can leverage greater value from your business data with minimal effort.
It also means that senior managers can access all the data they need to make critical decisions when they need to, rather than having to wait for other people to extract data and produce reports for them.
If you don't have a current, 100% accurate picture of how your business is performing, you will never be able to plan successfully. By using a workflow system tailored to your business you'll be able to run reports on real current and historic data and easily identify the key indicators that will drive your growth.
Increase customer satisfaction
Nowadays providing great customer service is one of the most crucial parts of growing your business and retaining your existing customers. A bespoke workflow system can help you tailor that experience on a customer by customer basis, making you stand out from your competitors.
Improve staff productivity
An optimised digital infrastructure can help make getting stuck with boring, unrewarding tasks a thing of the past. You invest a lot of time and money in recruiting, training and retaining your staff. By helping them work smarter and get a sense of achievement, you'll make the most of that investment.
Keep ahead of your competitors
Putting a bespoke workflow system will allow you to respond quicker, capitalise on new opportunities and stay ahead of the pack. You will not only be able to outperform your competitors, but also take on larger companies on an equal footing.
We needed a CRM ticketing system written for our business that had a specific set of security needs in order to ensure our customers’ data was kept secure. After several productive meetings we decided to use CM System Designs to develop our main ticketing system.
Throughout the process they have understood and interpreted our needs to the letter and provided us with a system that has transformed our day-to-day work. We are very pleased with the result and very impressed with the level of expertise utilised to develop this system.
How we can help?
Whether you already have a digital strategy in place or you would like us to help you set it up, we will plan, design and build bespoke web-based solutions that will implement your strategy according to your business requirements, priorities and available budgets.
We develop smart business management systems that are built around people and processes, each application is custom-tailored to the unique requirements of the business. Our solutions are built in a modular and staged way to minimise disruption and allow staff and customers to get used to new processes.
Our systems are not fixed in time, following the prinipals of Continuous Improvement, they are built to grow with your business requirements.