We pride ourselves on developing long-term partnerships with our customers, so once your system is live, you'll have access to our support system where you can log and track the progress of any issues to ensure a speedy resolution. Clients raise support tickets for change requests, problems they might encounter and new ideas they wish to discuss. Our support contracts are designed to give each client the required level of support, they include the following components:

Change requests

When clients request changes to their software, we investigate the requirements and then offer one or more solutions along with timescales.

Fault enquiries

When clients report faults (bugs), we put in place remedial work as quickly as possible;

Manuals and staff training

Our clients can get their preferred help media for using their software. They can choose to have written manuals, training videos, on-site or remote training sessions.

Research & investigations

We are always to happy to help and advice clients on any technological issues they might be requiring or interested in.

Continuous improvement

We are dedicated to the process of continuous improvement, we seek to improve every process within clients' business by focusing on enhancing the processes that generate the most value for your customer while removing as many wastful, repetitive and time consuming activities as possible.

Maintenance

We maintain our software by putting in place 24/7 real-time monitoring solutions and application logs and running routine updates and upgrades on software frameworks and elements.

Backups

We maintain daily backups of data and code for all of our software.

Other services

CM System Designs are fantastic to work with because although they're IT specialists, they talk our language!

We give them a brief, and hey presto, we get a proposal which is word and budget perfect.

They are so professional, flexible and very patient, and totally understanding of the requirements and demands of our clients.

I am sure over the years we have tested them to the limit with our last minute requests and amendments, but they have always produced the goods - within the time constraints and budget!

Sarah Smith Managing Director, Lumina CR

How we can help?

We have over 30 years of experience helping clients in and around East Sussex improve the efficiency & profitability of their business processes.

Whether you already have a digital strategy in place or you would like us to help you set it up, we will plan, design and build bespoke web-based solutions that will implement your strategy according to your business requirements, priorities and available budgets.

We develop smart business management systems that are built around people and processes, each application is custom-tailored to the unique requirements of the business. Our solutions are built in a modular and staged way to minimise disruption and allow staff and customers to get used to new processes.

Our systems are not fixed in time, following the prinipals of Continuous Improvement, they are built to grow with your business requirements.

Software maintenance & support in East Sussex