Customer experience is everything, nowadays you are only one click away from your competitors and thanks to social media, a bad customer experience can poison the well. A recent Gartner survey stated that in 2016, 89% of companies were expecting to compete mostly on the basis of customer...
It used to be that commissioning a custom software solution was an expensive, lengthy process requiring a substantial investment in both hardware and software. This is no longer the case. Using open-source software frameworks and cloud deployment, cost-effective and highly scalable solutions can be...
Spreadsheets are great for adding up numbers. Over the years though their capabilities have grown and they are used for storing & organising all sorts of data and attempting to automate & systematise business processes. Quite often these uses start as small projects early in the life of...