These posts are about software for SMEs. They take practical questions from that work, such as digitising a process, choosing between an off-the-shelf product and a bespoke system, automating a repetitive task, and working out what AI changes. They are for owners who want the reasoning before they brief a project.
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The posts are in date order, newest first. Use the excerpt under each title to see what that post covers. Subjects include digitising, bespoke systems, automation, AI, and other questions about software for SMEs.
By Sigal Kellermann · 9 October 2026
Choose an AI project around a specific business problem, not an impressive demo. This guide explains how to start with trusted information, test ordinary and difficult cases, measure the full task and set clear criteria for deciding whether to expand.
By Sigal Kellermann · 8 April 2026
The best first automation project is a repeated task with a clear trigger and predictable outcome. Learn how to identify practical starting points, from enquiry handling and approval requests to status updates, while keeping people responsible for decisions and measuring whether the change genuinely reduces chasing.
By Sigal Kellermann · 23 January 2026
If your spreadsheet has become the backbone of customer and job management, version confusion, duplicate data entry and fragile processes may signal it’s time for a change. Discover five warning signs and practical steps to improve your setup or move to a dedicated system.
By Chris Palmer · 12 May 2025
AI is no longer a future disruption—it’s reshaping work, business operations, and competition right now. Learn why companies must stop standing still, audit their workflows, upskill their teams, and start riding the AI tiger before it catches up with them.
By Chris Palmer · 8 April 2025
AI-assisted development is changing the economics of bespoke software for SMEs: tailor-made systems that fit your workflow, at a price far closer to off-the-shelf than they used to be.
What could work better
in your business?
You don’t need a finished brief to start a conversation.
