Software maintenance & support in Essex
We pride ourselves on developing long-term partnerships with our customers, so once your system is live, you'll have access to our support system where you can log and track the progress of any issues to ensure a speedy resolution. Clients raise support tickets for change requests, problems they might encounter and new ideas they wish to discuss. Our support contracts are designed to give each client the required level of support, they include the following components:
When clients request changes to their software, we investigate the requirements and then offer one or more solutions along with timescales.
When clients report faults (bugs), we put in place remedial work as quickly as possible;
Manuals and staff training
Our clients can get their preferred help media for using their software. They can choose to have written manuals, training videos, on-site or remote training sessions.
Research & investigations
We are always to happy to help and advice clients on any technological issues they might be requiring or interested in.
We are dedicated to the process of continuous improvement, we seek to improve every process within clients' business by focusing on enhancing the processes that generate the most value for your customer while removing as many wastful, repetitive and time consuming activities as possible.
We maintain our software by putting in place 24/7 real-time monitoring solutions and application logs and running routine updates and upgrades on software frameworks and elements.
We maintain daily backups of data and code for all of our software.
How we can help?
We have over 30 years of experience helping clients in and around Essex improve the efficiency & profitability of their business processes.
Whether you already have a digital strategy in place or you would like us to help you set it up, we will plan, design and build bespoke web-based solutions that will implement your strategy according to your business requirements, priorities and available budgets.
We start by conducting a discovery workshop in the client's premises where we observe the current flow of processes used internally by your staff and externally by your customers. We look at the different responsibilities of your team members and their business roles. We find out what are the strength and weakness points within your current process. We spend time speaking to stakeholders and learn as much as we can about immediate and future business objectives.
We develop smart business management systems that are built around people and processes, each application is custom-tailored to the unique requirements of the business. Those systems are often built in a modular and staged way to minimise disruption and allow staff and customers to get used to new processes, it also allows your team to collate valuable and constructive feedback which can be implemented into next phases.
Our systems are not fixed in time, they are built to grow with you and your business requirements.